Responsibilities

📍Deliver partner trainings of Keyfactor solutions, services, and best practices 📍Design and deliver training programs to educate partners about our products, services, positioning, competitive advantages, etc. 📍Create and curate training content, including presentations, webinars, and product guides, tailored to different partner segments 📍Define and track key performance indicators to evaluate effectiveness of partner enablement programs 📍Provide regular reports and insights to management regarding partner performance and the impact of enablement initiatives 📍Build strong relationships with partners, and act as a primary point of contact and technical champion for partner inquiries and issues 📍Provide ongoing support to partners, address technical questions, and help them overcome any obstacles 📍Navigate transition of projects from partner delivery to Keyfactor Support/Customer Success Teams in a steady state handoff 📍Act as the primary point of contact for partner inquiries, concerns, and escalations, ensuring their needs are addressed promptly and effectively 📍Drive value to customers through partner delivery 📍Ensure partners are delivering the latest best practices 📍Reduce the time to value through structured project playbooks 📍Validate business goals are defined and attained 📍Collaboration with cross-functional teams: 📍Participate in cross-functional meetings to align on business priorities and ensure consistent messaging to partners 📍Collaborate with the sales and global service teams to ensure that partners have the necessary resources to effectively scope and deliver Keyfactor projects.

Skills and Qualifications

📍Significant experience in large enterprise IT environments (via services delivery, consulting, or technical sales enablement) 📍Strong consultation skills with customers, partners, and other external stakeholders 📍Proficiency with Windows Server operating systems 📍Understanding of core networking and infrastructure fundamentals 📍Advanced technical troubleshooting and problem-solving skills 📍Effective time management and prioritization skills with the most complex partner deployments 📍Comprehensive knowledge of Active Directory 📍Active Directory Certificate Services 📍Active Directory Federation Services