What You’ll Do

📍Collaborate with key stakeholders and subject-matter experts to define training objectives, content, and performance outcomes for successful implementation. 📍Conduct comprehensive needs assessments to identify training gaps and align training initiatives with organizational objectives. 📍Develop training materials and curriculum, including participant guides, facilitator guides, presentations, and e-learning modules incorporating multimedia elements, simulations, and real-life scenarios to enhance effectiveness. 📍Utilize instructional design principles and adult learning theories to create engaging and interactive training experiences. 📍Facilitate training sessions, both in-person and virtual, using a variety of training techniques and methodologies, and adapt where appropriate. To include, developing and administering assessments, surveys, and other evaluation tools to measure effectiveness. 📍Remain current on all operational changes and update the knowledge management database. In doing so, updating staff and identifying training needs based on those, as appropriate. 📍Communicate regularly with stakeholders to provide updates, gather feedback, and address any training-related issues. 📍Manage multiple training projects simultaneously, including timelines, resources, and deliverables. 📍Stay updated with emerging trends and technologies in learning and development. 📍Leverage learning management systems (LMS), authoring tools, and other digital platforms to assign, deliver and track training activities for all Figure employees. 📍Continuously improve training programs based on evaluation results and industry best practices 📍Foster a positive and inclusive learning environment, encouraging participation and knowledge sharing amongst participants and team. 📍Work with the team to implement and optimize training technologies as needed. 📍All other duties and responsibilities, as assigned.

What We Look For

📍Bachelor's degree in Instructional Design, Education, Human Resources, or a related field (or equivalent experience). 📍Minimum of two years of corporate training, instructional design, or related roles. 📍Proven track record in designing and delivering effective training programs in various formats. 📍Strong understanding of instructional design principles, adult learning theories, and training evaluation methodologies. 📍Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences. 📍Proficiency in using e-learning authoring tools, multimedia software, and learning management systems. 📍Strong project management skills, with the ability to manage timelines, resources, and stakeholders. 📍Analytical mindset, with the ability to collect and analyze training data to inform decision-making. 📍Remain intimate with the Operations processes and expectations, including shadowing agents, joining regular cadences, and assisting on the floor as assigned. 📍Strong written and verbal communication skills, with attention to detail. 📍Collaborative mindset and ability to build relationships with stakeholders at all levels. 📍Ability to be onsite at least two business days each week.