About the company
Figment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem. We are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.
Job Summary
What You’ll Do
📍Provide exceptional customer service to both internal and external customers 📍Partner with Customer Operations to ensure a smooth post close mortgage process 📍Operate independently to prioritize work based on investor delivery expiration and closing dates 📍Be process focused and continuously look for opportunities for improvements and efficiencies 📍Review original closing documents to ensure they were properly executed 📍Monitor closing packages and/or check credit packages into proprietary system that were received for shipping 📍Follow up on, review, and/or request corrections on all trailing documents 📍Obtain and submit supporting documentation to clear any recording needs and errors 📍Cure exceptions by contacting Settlement agents, Borrowers, and other third party vendors 📍Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans 📍Monitor, track and process Assignments of Mortgage from our partners. 📍Audit files and reporting according to guidelines and, report out recurring issues and trends to management. 📍Ability to secure a notary license 📍Other Duties as assigned
What We Look For:
📍Experience residential mortgage lending with Post Closing experience preferred
📍Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
📍Proven ability to provide professional and concise communications with cross functionally and resolve any issues including suspense conditions within response deadlines
📍Exceptional customer service skills to work with external customers and cross functionally
📍Ability to organize and manage a large pipeline of loans
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
