Responsibilities:

📍ME Launchpad Mint Setup: Ensure the seamless setup of ME (Mint Experience) Launchpad mints to guarantee a defect-free experience for users. This involves leveraging basic knowledge of various blockchain technologies and proficiency in programming tools such as Github and Linux command line tools 📍Partner Relationship Management: Develop and nurture strong relationships with Launchpad (LP) partners to facilitate their mint setup for success. 📍Provide dedicated support and guidance to partners throughout the onboarding process and continue to offer assistance until the completion of their mint. 📍Problem Solving: Exhibit exceptional problem-solving skills to tackle novel situations that may arise during the minting process. Maintain composure during high-stress periods and efficiently resolve any difficulties or challenges encountered, ensuring a smooth and successful minting experience for all parties involved. 📍Collaborate with other team members to ensure all operational initiatives are executed effectively and efficiently 📍Manage and maintain databases, spreadsheets, and other relevant documents to ensure the smooth running of operations 📍Assist in the development and implementation of new operational processes, policies, and procedures 📍Monitor user feedback and suggest changes to improve the user experience. 📍Perform other duties as assigned by management

Qualifications:

📍Strong understanding of blockchain technologies and proficiency in Github and Linux command line tools 📍Active participation in the NFT community– you live and breathe NFTs 📍Strong understanding of blockchain technology 📍A genuine passion for helping customers and a commitment to delivering exceptional service 📍Excellent communication and interpersonal skills 📍Strong organizational skills and attention to detail 📍Tech-savvy and comfortable using various software and online platforms 📍Experience in database management, data analysis, and spreadsheets 📍Ability to work independently and act as a strong team player 📍Strong problem-solving and analytical skills 📍Ability to adapt to changes in a fast-paced environment 📍Prior experience in a customer-facing support role is preferred