About the company
Serotonin is the leading breakthrough marketing and communications partner for digital asset companies, working with the top businesses and entrepreneurs in the industry on brand positioning, media relations, content, growth marketing, and go-to-market strategy. We bring together a deep expertise in financial services, digital assets, and decentralizing technologies to help innovators tackle some of the biggest challenges facing business and society by building the next generation of products, services, and experiences.
Job Summary
Key Responsibilities:
šOperational Strategy & Scaling šDefine and implement operations roadmap: onboarding workflows, cross-functional coordination, OKRs, budget planning, and KPIs. šStand up scalable systems before complexity peaks. šProduct & Technical Delivery Support šCollaborate with Product & Engineering leadership to streamline development cadence: sprint planning, release processes, QA, and metrics. šEnsure smooth MVP launches and feature rollouts. šPartner Onboarding & Integration šBuild end-to-end partner engagement processes: onboarding, compliance checks, documentation, performance tracking. šServe as operational liaison for ecosystem partners and business-development allies. šRegulatory & Compliance Oversight šDevelop and maintain compliance frameworks for onboarding partners in multiple jurisdictions. šManage legal coordination on KYC/AML, data privacy, and smart-contract standards. šFinance & Budget Management šLead monthly budgeting, forecast modelling, spend control, and cash flow monitoring. šCoordinate with Finance (internal or external) to reconcile and report. šSystems, Tools & Process Optimization šImplement operational infrastructure (e.g., Asana, Jira, Slack, Notion) and streamline internal workflows. šChampion continuous improvement using metrics and qualitative feedback. šInitially act as an individual contributor; grow into a people manager as the team expands. šCultivate transparent, collaborative culture aligned to their mission.
Key Requirements:
š7+ years of operational leadership in tech, fintech, Web3, or comparable scale-up environments. šDeep operational experience: sprint/process-driven delivery; compliance and finance; KPIs and data infrastructure. šExperience navigating multi-jurisdictional regulations (KYC, AML, data privacy). šStrong execution skills, exemplary stakeholder management, excellent communicator. šHigh integrity, autonomy, a detail-oriented mindset, and strategic systems thinker. šPassionate about decentralized tech and social/economic impact.
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
