About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Your day-to-day:
📍In your day-to-day role you will: 📍Provide local/in-person and remote technical support for Executives, their assistants and other co-workers 📍Support meetings, including high visibility meetings, such as Board of Directors meetings and quarterly Earnings calls and assist with root cause analysis to eliminate or mitigate issues 📍Execute support while keeping security a priority and maintain a high level of confidentiality 📍Be available for on-call support, for escalated requests occurring during non-business hours  (this is on a scheduled rotation.)  📍Be comfortable with providing support at personal residences if needed. 📍Be available for travel if needed.
What do you need to bring:
📍Please note, this is an onsite (5 days/week) at the San Jose office. 📍Must have at least 5+ years of experience working in an IT support function. 📍Must have at least 2+ years of experience working in an Executive IT support function. 📍Must have experience providing AV support, including technology deployment, for meetings. 📍Successful candidates will have strong interpersonal skills, a confident presence, be adept at troubleshooting and prioritizing, and possess exceptional competency in the following platforms and technologies: 📍Windows OS / MacOS, Apple iOS, iPadOS and Android 📍SCCM, Jamf, WorkspaceOne 📍Microsoft Exchange and Office 365 Suite 📍Ticket Management within ServiceNow 📍Video/Audio Conferencing, e.g. Microsoft Teams and MTRs, Zoom, WebEx  📍Remote and/or collaborative web technologies  📍TCP/IP, DNS, VPN, WIFI 📍Active Directory, PowerShell, Command Line, Terminal  📍PC, Mobile, and Network Security  📍Telecommunications, Printing
