About the company
TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems. Our Software-as-a-Service (SaaS) platform streamlines our customers’ reporting experience across traditional and digital asset classes. We are trusted by thousands of consumers, leading exchanges and enterprises, government agencies—including the IRS— respected accounting firms, and others to solve complex accounting problems at scale and ensure compliance with the latest tax laws. TaxBit investors include Haun Ventures, IVP, Insight Partners, Paradigm, Tiger Global, PayPal Ventures, Winklevoss Capital, Coinbase Ventures, and other leading crypto investors. Our team is located in Salt Lake City, San Francisco, Seattle and Washington, D.C. If you’re searching for a company that’s dedicated to your growth, recognizes your unique contribution, and provides a fun, flexible, and inclusive work environment, then TaxBit is the place for you. We’re looking for team members who are ready to join a hypergrowth company and excited to work at the forefront of an entirely new industry.
Job Summary
Key Responsibilities
📍Own and grow deep client relationships across a portfolio TaxBit’s largest accounts Drive successful customer business outcomes (e.g. CSAT/NPS, renewals, cross-sell, up-sell) 📍Ensure all customers become TaxBit advocates and references 📍Operate with urgency, drive measurable results, and establish deep relationships with key customers 📍Establish a strong governance structure for each of your accounts, e.g. SteerCos, MBRs/QBRs, executive engagement 📍Advocate for the success of your customers; create and manage a feedback loop with TaxBit’s Product and Engineering teams 📍Support customers with issue resolution (e.g. bugs, pulses, and feature requests) 📍Partner cross-functionally to ensure TaxBit delivers a seamless customer experience; this includes partnering with Sales to ensure a smooth knowledge transfer and relationship post-sale and working in concert with other post-sales teams like Implementation and SMEs to ensure flawless service delivery 📍Provide training and customer education for new products and features 📍Prepare presentations and reports for executive stakeholders 📍Contribute to a great team culture and working environment
Required Qualifications
📍Bachelor’s degree; MBA preferred 📍5+ years of experience in account management, customer success, consulting, or professional services 📍Background and expertise in financial services, crypto and/or tax and accounting preferred
