Key Responsibilities:

📍Act as a trusted ambassador of Blockdaemon’s brand for 20-30 customers to onboard, drive adoption, and quantify our value proposition 📍Educate and train customers on Blockdaemon’s product, business roadmap, and services to help better their ability to succeed 📍Partner with internal Blockdaemon partners to align account activities with the customer's business case and strategy 📍A strategic visionary that can anticipate decisions, explore and uncover business needs, and understand how Blockdaemon’s range of product offerings can grow the customer’s business 📍Exceptional levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently 📍Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs 📍Lead the renewal motion with customers and leverage a team of Blockdaemon resources for assistance 📍Handoff customer upsell opportunities to the Sales Executive team 📍Ensure client retention and satisfaction

Required Experience:

📍Legally authorized to work in the job posting country 📍5+ years experience in a customer facing role, preferably in a tech/crypto/blockchain start-up or project 📍History of success as a consultant; experience prioritizing and managing a large and varied book of business is a plus Proven track record of building strong relationships with mid-market and enterprise level customers 📍Ability to learn nuanced and complex products and understanding of how they apply to the strategy of our user’s businesses 📍Moderate to strong fluency and interest in blockchain and the crypto ecosystem 📍An ability to engage with customers to discern their product and partner-related needs 📍Proficiency in a CSM-related tool (Gainsight, Churnzero) preferred 📍Excellent verbal and written communication skills and willingness to be prompt and responsive to a breadth of customer expectations 📍A team player with a strong sense of accountability and care for customer satisfaction 📍Strong analytical and problem-solving skills 📍A willingness to grow and adapt with an exciting company in a high-growth space