About the company
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Job Summary
Responsibilities
šBecome a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customerās corporate, franchise, and/or local site. šBecome an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly. šOversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner. šCollaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments. šPartner with Business Development to manage and grow each Enterprise Account where possible. šAttend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions šProvide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc. šProvide reports as requested to include case statistics, support statistics, user access, etc. šLiaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives. šConduct business review as requested. šProvide agenda, deck, call orchestration. šWork with enterprise account vendors as needed for escalations, issues, new feature pilots/testing. šProcess add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes. šProvide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist. šDemonstrates leadership skills and the ability to work in challenging environments. šDemonstrates strong communication skills and the ability to target messages to the right levels of an organization.
Qualifications
šBachelorās degree in Business or Information Technology fields. šMinimum of 5 years Account Management or relevant experience. šPayments experience and strong understanding of the Payment industry is preferred. šStrong understanding of hardware platforms and configuration methods is preferred. šExperience in hardware deployment and logistics is a plus. šWe are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.