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Shift4
Enterprise Account Manager
atĀ Shift4
9 months ago | 392 views | 3 applications

Enterprise Account Manager

Full-time
Remote

About the company

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Job Summary

Responsibilities

šŸ“Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customerā€™s corporate, franchise, and/or local site. šŸ“Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly. šŸ“Oversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner. šŸ“Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments. šŸ“Partner with Business Development to manage and grow each Enterprise Account where possible. šŸ“Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions šŸ“Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc. šŸ“Provide reports as requested to include case statistics, support statistics, user access, etc. šŸ“Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives. šŸ“Conduct business review as requested. šŸ“Provide agenda, deck, call orchestration. šŸ“Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing. šŸ“Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes. šŸ“Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist. šŸ“Demonstrates leadership skills and the ability to work in challenging environments. šŸ“Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.

Qualifications

šŸ“Bachelorā€™s degree in Business or Information Technology fields. šŸ“Minimum of 5 years Account Management or relevant experience. šŸ“Payments experience and strong understanding of the Payment industry is preferred. šŸ“Strong understanding of hardware platforms and configuration methods is preferred. šŸ“Experience in hardware deployment and logistics is a plus. šŸ“We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.

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