About the company
We make it simple & secure to embed Solana & USDC payments (and other cryptos) directly into your online content, store, app or platform. This means your users can transact with a Web3 wallet (aka crypto wallet) instead of traditional card payments, which is cheaper, faster, better and helps you reach a large & fast growing audience of digital natives that love using Web3 wallets 🚀 Follow us on Twitter: https://twitter.com/helio_pay Join our Discord: https://discord.gg/helio
Job Summary
You will:
📍You will help support and assist customers of the Helio platform to ensure they have the best experience when they encounter any problems or issues that arise. You will use all your previous experiences, skills and initiative to ensure the customer is beyond happy when utilising our services - which is to a naturally high standard of support excellence, issue triage and problem solving. We want you to help support and improve a platform that is led by engineering excellence paired with pragmatic approaches to solving problems and delivering financial grade quality throughout our products and services. 📍Technical knowledge is required but we are a startup treading in uncharted territory so attitude is even more important. We’re looking for people that like uncertainty and want to figure out how to do things that haven’t been done before. You’re a true team player and inherently positive. Where others see problems, you see solutions. 📍You will have a passion for Web3 technologies including NFTs and all things blockchain.
You may be a fit for this role if you have:
đź“ŤLeadership skills - we are growing and will want to expand this role through building a team to support you and our customers đź“Ť+5 years of direct customer support experience in technical customer support teams and be very familiar with operating in the Web3/crypto ecosystems đź“ŤWorking with well known ticketing systems and support processes to drive customer satisfaction through KPIs and metrics đź“ŤGood blockchain support utilising BTC, EVM and Solana chains and debugging interactions across our systems đź“ŤNatural ability to communicate and problem solve, whilst being diligent and pragmatic in equal measure đź“ŤExperience working with all varieties of customers across the Web3 ecosystem - Fintech experience a plus đź“ŤDesire to build, maintain and improve support processes and anything you work on with a high level of ownership whilst interacting with all aspects of the Helio customer base and the internal team đź“ŤAbove all this, we are looking for a customer support lead that want to do the best they can, learn, improve, grow, lead, help others and add value every single day for yourself, your teammates and for Helio
