Key Responsibilities:

📍 Customer Support: Assist US-based customers with inquiries related to healthcare services, billing, insurance claims, and other healthcare-related questions. 📍Inbound/Outbound Communication: Communicate effectively through multiple channels (phone, email, chat) to provide timely support and resolve concerns. 📍Problem-Solving: Diagnose customer issues, offer appropriate solutions, and ensure timely follow-ups to resolve problems efficiently. 📍 Technical Support: Guide customers in navigating healthcare portals, handling account management, and resolving technical issues related to healthcare systems. 📍Documentation: Log and maintain detailed records of customer interactions, including issues, resolutions, and outcomes, in the CRM system. 📍Customer Satisfaction: Exceed customer expectations by delivering empathetic, professional service in every interaction. 📍Collaboration: Work closely with internal teams, such as technical departments, to escalate and resolve complex issues promptly.

Requirements

📍Experience: 2-3 years of experience in customer support, with specific expertise in the US healthcare industry. 📍 Healthcare Knowledge: Familiarity with US healthcare systems. 📍 Communication: Exceptional verbal and written communication skills, with fluency in English (preferably US English) and experience handling calls with US-based customers. 📍Technical Skills: Proficiency in using CRM systems, healthcare support tools, and strong computer skills, including the Microsoft Office suite. 📍 Problem-Solving: Strong analytical skills with a customer-first mindset to manage and resolve multiple issues in a fast-paced environment. 📍Flexibility: Willingness to work in shifts to accommodate US time zones.