About the company
The Uniswap Protocol is the largest decentralized trading and automated market making protocol (often called a DEX, “Decentralized Exchange”) on Ethereum. The Uniswap Labs team was a major contributor to the Uniswap Protocol and now focuses on building a suite of products to support the Uniswap ecosystem. Our team is one of the most impactful in crypto. We are based out of SoHo in New York City with the option to be partially or fully remote depending on the position.
Job Summary
Responsibilities:
📍Provide user support via Zendesk 📍Act as an advocate and onboarding specialist for users 📍The first touch point for all user issues, responsible for ensuring that every inquiry is handled in accordance to our SLAs 📍Synthesize insights from user interactions and surface critical issues to the Engineering team 📍Assist in designing, implementing and operating user support processes to ensure the team meets goals 📍Systematically communicate feedback to key stakeholders, providing guidance and input on new product features 📍Keep internal and external informational resources up to date in an environment of rapid iteration
Requirements:
📍2+ years experience doing customer support in a high growth environment 📍Strong written and verbal communication skills that can effectively distill complex concepts into simple ones 📍You are motivated by helping others and are the type of person who prides themselves on turning an angry user into a 5-star rating 📍You can help solve complex problems end-to-end so as to mitigate delegation as much as possible
