About the company
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
Job Summary
RESPONSIBILITIES:
šTriage and resolve customer issues across multiple channels (digital, voice, etc.)
šProvide technical support to customers using hardware, software, and network expertise
šBe a relentless internal advocate for the customer within SpaceX. Understand customer concerns, address them, and ensure their satisfaction
šSurface product, process, and training issues by pairing quantitative and qualitative methods
šCollaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues
šCreate and maintain an internal knowledge base and help center collateral
BASIC QUALIFICATIONS:
šHigh school diploma or equivalency certificate š1+ years of experience in a front-line customer support role šFluent in English and Spanish
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