Responsibilities

📍Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs. 📍Review internal and external requests and notifications to support ATM performance and end user service needs. 📍Effectively triage hardware and software issues and open service calls as needed. 📍Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs. 📍Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements. 📍Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime. 📍Liaison with customers as needed to maintain the business partnership and mitigate escalations. 📍Make recommendations to improve efficiency within the team and/or cross functional departments. 📍Assist other team members and perform other duties as assigned from time to time.

Qualifications

📍A minimum of one year in an ATM technical service role either in a field or call center environment. 📍A minimum of a working knowledge level of Kaba Mas locks is preferred. 📍Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets. 📍Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment. 📍Strong, professional communications skills both orally and written. 📍A basic understanding of cryptocurrency.

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