Role overview

First and foremost, we're looking for someone who is excited about what we're doing and obsessed with customer satisfaction. You don't need to know anything about menu data or grocery SKUs, but should be excited to learn. We're building and owning an entirely new market.

What you will accomplish Act as the trusted advisor to Woflow's customers by enabling them to use Woflow products to achieve their business objectives Manage and expand accounts, work cross-functionally to deliver customer SLAs and maintain quality standards Run weekly/monthly/quarterly business reviews and gather customer feedback that informs product decisions Program manage onboarding and successful implementation for new accounts Partner with customers to understand operational and technical issues and advocate for their fixes with our product team Create an effective feedback loop between operations, product, strategy and customers Further, as the first member on the Customer Success team, you will play a key role in building out our CS functions and mentor future hires

Why you might be excited about us We're working to solve a massive global problem, with customers ranging from global public enterprises to fast-growing startups. We're small yet growing rapidly. Our rockstar team has a wide range of experiences (C-suite at VC-backed co, YC founder, engineering savants with prior exits, Michelin star chef, etc) and are excited to learn from you, too. We will mold your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.

Why you might not be excited about us We're small (~40 people). If you like more established companies, it's not (yet) the right time. On the flip side, you'll help build out our company's culture. We're obsessed with customer satisfaction, and expect you to be too. You'll be creating a lot of playbooks from scratch and driving projects after just your first 30 days to further this mission.

Who you are 3+ years' experience in fast-moving enterprise B2B client facing roles, proven customer satisfaction / account expansion An owner’s mindset - you don’t shy away from hard problems or taking risks Ability to understand technical elements of the business like APIs and communicate effectively with technical customers Excellent verbal and written communications Added bonuses: Experience with reading SQL and/or another database language Consulting background The deal Competitive salary & equity package Unlimited PTO (we mean it!) Comprehensive medical, dental, and vision insurance plans STD, LTD, AD&D, and life insurance coverage Free membership to TalkSpace, Teladoc and Health Advocate Free annual membership to One Medical in participating regions 401(k) retirement plan with company matching Pre-tax commuter benefits Free equipment: laptop and home office stipend Weekly team happy hours and other company parties/events Personalized sloth NFT