What You'll Do

📍Manage approximately 60-70 strategic customers as well as some new logos in mid and large market. 📍Have continual growth mindset and seek opportunities to bring additional revenue to QuickNode. 📍Implement new customers while managing both the customer and the QuickNode internal cross-functional teams to tasks and deadlines. 📍Keep up with industry trends in the blockchain space . 📍Successfully onboard and determine how Quicknode can help them meet their objectives. 📍Conduct regular strategic engagements and ensure feedback is being provided to our internal teams. 📍Negotiate renewal and expansion pricing and contract terms . 📍Ability to analyze each situation and determine what level of service is needed for customer satisfaction. 📍Establish a deep level of trust with the customer to solidify the existing strategic partnership. 📍Work closely with the Sales team to ensure overall health of the account, ensure renewal/no churn and surface any upsell/growth opportunities. 📍Identify accounts likely to churn based on usage data. Develop strategies to retain and save these high-risk accounts. 📍Address escalating client issues with speed and urgency, orchestrating resources across the company, as appropriate. 📍Effectively communicate resolution plans, progress, and status of requests externally and internally. 📍Perform QBRs to review account health with stakeholders, and capture requirements to help remove potential blockers to further expansion. 📍Develop and deploy playbooks and other content.

What You'll Bring

📍7+ years of Customer Success facing experience in a hyper-growth environment. 📍1+ years experience in Blockchain. 📍Experience working at a start-up. 📍Experience updating customer notes and stages in a CRM tool.

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.