Responsibilities

📍Become a trusted advisor for each Sports & Entertainment account by maintaining a great relationship with key members at the customer’s corporate, region, and/or local venue. 📍Understand and advocate for your roster of clients and act as an internal voice of their business operations, specific needs and ways of working so that our product drives higher revenues and a better customer experience. 📍Own end of season reviews, quarterly and year-end business reviews and work collaboratively with sales, sales support and other departments to provide updates to the clients to include but not be limited by: 📍Industry best practices 📍Review of current operation success and areas of recommendation to enhance 📍Take a consultative approach on improving the client operations as it involves payments, POS, ordering, employee management, food and beverage and retail transactions enhancement, and other transactional technology. 📍Along with accountable owners from all SkyTab Venue Departments, oversee all projects from order to install, assisting with external and internal communications to ensure each customer project is installed in a timely and accurate manner. 📍Collaborate with Business Development, Engineering, and Product Development to support prospects and customer solutions with complex deployments.

Qualifications

📍Bachelor’s degree in Business or Information Technology fields or business equivalent. 📍Minimum of 2 years Client Success or relevant experience within the Point of Sale, Sports & Entertainment or Payments industry. 📍Payments experience and strong understanding of the Payment industry is a plus. 📍Strong understanding of software and third party integrations is preferred. 📍Hospitality experience and strong understanding of the Hospitality/Stadium industry is preferred. 📍Excellent teamwork skills including written and verbal communication skills. 📍Excellent relationship building skills.

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