About the company
Entirely self-funded by a small team, Caleb and Brown, headquartered in Melbourne Australia, has grown in the last seven years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world.
Job Summary
Key Responsibilities:
📍Respond to customer inquiries via chat, phone, and email in a timely and efficient manner. 📍Troubleshoot issues and provide detailed solutions to clients. 📍Work collaboratively with internal teams to ensure complex issues are resolved. 📍Maintain accurate records of client interactions and outcomes through our CRM tools. 📍Provide feedback on customer issues and suggest improvements to processes.
Requirements
📍Proven experience in a customer support role, ideally within the fintech or cryptocurrency sector. 📍Exceptional communication skills in both written and spoken English. 📍Ability to handle multiple inquiries and tasks simultaneously in a fast-paced environment. 📍Familiarity with customer support software such as Zoom, Intercom, Salesforce, and Asana is ideal. 📍Strong analytical and problem-solving skills. 📍Demonstrated ability to work well in a team as well as independently. 📍An extremely keen eye for details
