About the company
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the worldās relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. Weāve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Job Summary
You Will
šOversee KYC team operations, including training, hiring, coaching, and managing staff and program development šDevelop and maintain procedures applicable to the team šIdentify training opportunities; design/coordinate the development of training materials šImprove existing workflows, and streamline/ enhance operational efficiency šWork with other Compliance Leads to promote strategic planning on team growth, organizational structure, focus areas, and quarterly goals šUnderstand regulatory landscape and compliance requirements; with emphasis on applicable Compliance and BSA/AML requirements including customer identification, due diligence best practices šCreate, monitor, and meet important operational metrics and implement solutions with Compliance Operations program managers regarding any issues identified šCommunicate with program management on ongoing technology, and process/workflow change initiatives and ensure appropriate team adoption šMaintain up-to-date knowledge on BSA/AML regulatory changes and landscape šProvide guidance and insight on account escalations, including handling account escalations from junior team members šCollaborate with Support, Risk, and other operations teams within Block
You Have
š5+ years in a financial crimes or compliance operations role with a financial services firm in the payment or Fintech space š3+ years people management experience, including coaching and developing compliance specialists/ analysts šOperational knowledge in executing and running a sound Compliance program with hands-on knowledge of MSB regulatory requirements šProficiency in BSA/AML laws and regulations, including having the ability to analyze regulations for determining permissible transactions and activity šA metrics-driven approach to create substantiated solutions and efficiency šAbility to present and communicate findings to senior leadership šRelevant industry certifications (CAMS, CGSS, CFE, CFCS, CRCM
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