What you'll do

📍Conduct customer inbound and outbound communication and coordination related to Fraud cases and regulatory requirements of the company 📍Handle a queue of cases for investigation as needed and customer coordination related to the due diligence requirements - ensuring that each issue has an outcome and actions are taken after investigating. 📍Collaborate with other teams to cascade customer concerns and escalate newly observed fraud moduses for proper prevention and remediation. 📍Maintain a culture of high quality support and proactively evaluate SOPs, plan and implement ways to streamline customer support handling for fraud cases and customer compliance 📍Stay updated on best practices, create strategies and take initiative forward 📍Perform other related duties and tasks as may be required from time-to-time

What we expect from you

📍Passionate about building lasting customer relationships and prioritizes taking care of customers 📍Experience in Fraud Support management or related field is preferred 📍Graduate of Business Management, Finance or equivalent 📍Strong verbal and written communication skills in both English and Filipino 📍Strong analytical skills and advanced knowledge in Google Suite programs 📍Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment 📍Thinks fast under pressure and solves problems on the go without being overwhelmed 📍Trustworthy and able to protect confidential information with discretion 📍Meticulous, detail-oriented, and able to work quickly without supervision 📍Discreet and upholds customer privacy and confidential information 📍Has a track record for getting things done - drive, ownership, and execution is at the core of our culture