About the company
A crypto-focused organization emerged during the 2017 crypto-boom to spotlight innovators and expose fraudulent activities. Subsequently, it secured $2 million in late 2018. Originating from New York, the organization has evolved into a global news and research entity spanning various time zones. Now, it endeavors to provide retail investors with insights akin to those of insiders. Through a systematic evaluation of numerous crypto projects, it delivers valuable insights to subscribers and remains committed to reporting relevant news and emerging trends in the industry.
Job Summary
Responsibilities
📍Provide prompt and courteous customer support primarily through Discord and Telegram platforms. 📍Respond to and resolve customer inquiries, feedback, and tickets in a timely manner. 📍Manage and nurture Discord communities, fostering engagement and building relationships with community members. 📍Act as a direct point of contact for customers, addressing their concerns and inquiries effectively. 📍Maintain a professional and friendly tone in all written communications with customers and community members. 📍Collaborate with cross-functional teams to ensure a seamless customer experience and address customer needs proactively.
Requirements
📍Previous experience in customer support or community management roles, preferably in a tech-related industry. 📍Proficiency in using Discord and Telegram as primary communication platforms. 📍Strong problem-solving skills with the ability to address and resolve customer issues efficiently. 📍Excellent written communication skills with a friendly and approachable demeanor. 📍Ability to multitask and prioritize tasks effectively in a fast-paced environment. 📍Comfortable facing customers directly and maintaining professionalism in all interactions. 📍Accent or language proficiency is not a requirement, but clear communication is essential.
