RESPONSIBILITIES:

📍Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes 📍Integrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworks 📍Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change 📍Develop automation that mitigates business risk or creates efficiencies within Starlink Customer Operations and across functions 📍Own data integrity, tool maintenance, and reporting quality for the Starlink Customer Operations team 📍Train internal users and leaders on dashboard and tool usage, assist in troubleshooting 📍Improve data capture for future Customer Operations use cases, tracking and identifying front-end requirements collaborating with software development teams on table development 📍Support new market launches, continuous improvement, and larger cross-functional strategic initiatives

BASIC QUALIFICATIONS:

📍Bachelor's degree 📍2+ years of experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting 📍1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker) 📍1+ years of experience with scripting languages (i.e. Python, R)