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Crypto.com
Backend Production Support Engineer Night Shift
1 day ago | 18 views | Be the first one to apply

Backend Production Support Engineer Night Shift

Full-time
Hong Kong
Per year
$84,000 To $150,000

About the company

The World's Leading Cryptocurrency Platform

Job Summary

Responsibilities

📍Provide operation support in trading hours, handle daily operation procedures. 📍Proactive monitor the application status and resolve the issues 📍Be part of development team, develop tools for operation and improve system observability 📍Automate and streamline operations and processes to enhance efficiency. 📍Collaborating with teammates and escalating to subject matter experts as necessary. 📍Build strong relationships with different operation groups. 📍Communicate effectively with developers and internal stakeholders regarding infrastructure/platform issues and updates. 📍Work with the SRE team, provide monitoring feedback to improve observability. 📍Document operation procedure and create a knowledge base to make operation scalable and maintainable. 📍Coordinate with vendors, internal stakeholder to ensure proper installation, configuration and testing of application service 📍Proper change management, evaluate the risk of the changes and come up with a backup plan.

Requirements

📍5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines. 📍Solid experience in a Linux environment and relevant support tools. 📍Experience with shell scripting, Ruby, and SQL technologies. 📍Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry). 📍Familiarity with exchange platform domain knowledge 📍Experience in GitOps with ArgoCD is a plus. 📍Strong analytical skills and the ability to proactively identify issues before they escalate. 📍Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects. 📍Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders. 📍Proficiency in both written and spoken English and Mandarin; Cantonese is a plus. 📍Willingness to work flexible hours to cover US trading sessions. 📍Embody a proactive and positive mindset, demonstrating a strong "can-do" attitude

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