Responsibilities

📍Support and Enhance Keyfactor’s Internal Knowledge Management Strategy: 📍Develop, publish, and maintain best practices, processes, and procedures for Knowledge Management (KM). 📍Monitor adherence to KM practices and report on workforce engagement. 📍Identify and implement opportunities for continuous improvement in KM processes. 📍Facilitate discussions with key stakeholders to support the expansion and enhancement of KM initiatives. 📍Improve KM training to ensure employees effectively adopt and advocate for KM policies. 📍Manage Internal Knowledge Repositories and Resources: 📍Assist the Knowledge Management team in enhancing the quality and accessibility of internal knowledge resources. 📍Collaborate with owners of various internal repositories, such as SharePoint, Confluence, Keyfactor University, and GitHub, to improve content and ensure consistency across platforms. 📍Support Business and Knowledge Management Goals: 📍Contribute to achieving Knowledge Management objectives and Keyfactor’s strategic goals by aligning content development efforts with these targets. 📍Promote value for employees by addressing needs with urgency and supporting business progress. 📍Champion Knowledge Sharing and Collaboration: 📍Advocate for a culture of knowledge sharing and collaboration, encouraging employees to actively participate in KM initiatives.

Minimum Requirements

📍Limited level of authority. Authority involves tasks such as executing assigned duties, following established procedures, and making recommendations within their area of expertise, while seeking guidance or approval from more experienced team members or supervisors for significant actions or changes. An individual’s ability to successfully execute the job responsibilities is based on the following minimum requirements: 📍Bachelor’s degree or equivalent experience. 📍Good understanding of content creation and coordination. 📍Experience leading content projects and supporting content strategy. 📍Familiarity with SEO principles and audience engagement techniques. 📍Introductory experience with LRM systems. 📍Proficiency in Microsoft Windows and Office.