About the company
In 2021, the global cryptocurrency and DeFi industry has lost over $500M from hacks. The organization's Halborn advises have suffered 0 financially impacting incidents. Founded in 2019, Halborn was born to solve the slew of adversarial problems unique to the cryptocurrency industry including but not limited to breaches, social engineering, stolen private keys, and economic hacks. Halborn’s clientele are the very best of the best blockchain companies as well as new startups with high growth potential.
Job Summary
Responsibilities
📍Execute high quality Quarterly Business Reviews (QBRs) 📍Build and maintain long-lasting client relationships to increase product adoption, prevent churn, and encourage referrals 📍Maintain accurate client information to provide day-to-day client support to other teams and address intermediate-level client inquiries. 📍First line of escalation from project management team (for clients) 📍Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors 📍Mine the existing accounts for new business possibilities and use available resources to drive account retention and growth 📍Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW 📍Make sure invoices are sent out and paid 📍Ensure accuracy of account information for both new and renewal deals and enter these transactions to generate billing invoices 📍Monitor current customer accounts for overdue balances, follow up with internal and external personnel for timely resolution of collection matters and billing disputes 📍Deliver customer satisfaction surveys 📍Ensure consistently positive customer experiences by overseeing service deliver 📍Act as a customer advocate within Halborn and report customer feedback internally to relevant teams 📍Share opportunities with clients for webinars, whitepapers, marketing collaborations/events
Qualifications
📍Exceptionally detail oriented 📍1-3 years of experience working within the blockchain or cybersecurity industry 📍2-4 years of experience in customer service or customer success position preferred 📍Experience working with brand image and promoting value through customer experience 📍Exceptional ability to communicate and foster positive business relationships 📍Experience using project management software, slack, telegram, discord are preferred. 📍Experience in managing a diverse group and each according to company standards