What you'll do

📍Manage daily customer due diligence requests and requirements 📍Provide quality checking and verification of customer information in line with company policies and procedures 📍Evaluate risk level of customers upon onboarding 📍Identify bottlenecks that affect the performance of the KYC team and the KYC customer experience 📍Plan and implement strategies to provide excellent customer experience while maintaining risk controls 📍Coordinate with other teams to cascade customer issues and ensuring these are properly and effectively resolved in a timely manner 📍Stay updated on KYC/CDD best practices, analyze market trends and customer behavior and understand on how to apply it to Coins 📍Perform other related duties and tasks as may be required from time to time

What we expect from you

📍Passionate about building lasting customer relationships and prioritizes taking care of customers 📍Graduate of Business Management, Finance or equivalent 📍Strong verbal and written communication skills in both English and Filipino 📍Strong analytical skills and advanced knowledge in Google Suite programs 📍Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment 📍Thinks fast under pressure and solves problems on the go without being overwhelmed 📍Trustworthy and able to protect confidential information with discretion 📍Meticulous, detail-oriented, and able to work quickly without supervision 📍Discreet and upholds customer privacy and confidential information 📍Has a track record for getting things done - drive, ownership, and execution is at the core of our culture 📍Amenable to shifting schedule (AM, Mid and Graveyard Shift)