About the company
Kraken, the trusted and secure digital asset exchange, is on a mission to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Our 2,350+ Krakenites are a world-class team ranging from the crypto-curious to industry experts, united by our desire to discover and unlock the potential of crypto and blockchain technology. As a fully remote company, we already have Krakenites in 70+ countries (speaking 50+ languages). We're one of the most diverse organizations on the planet and this remains key to our values. We continue to lead the industry with new product advancements like Kraken NFT, on- and off-chain staking and instant bitcoin transfers via the Lightning Network.
Job Summary
The opportunity
📍Maintain the complicated relationship that our global employees have with the devices and/or technology they interact with on a daily basis (in order to do their jobs and get work done) 📍Help team members by solving computer, mobile device, application and access issues to allow them to work effectively 📍Answer team members' questions efficiently to strive for optimized productivity and possess the know-how and experience needed to aid team members use common workplace devices, tools, applications and services
Skills you should HODL
📍Minimum of 1-3 years experience working in an independent IT Support role, preferably in an Apple environment. 📍A go-to person for “all things IT or technical” (e.g., troubleshooting a broken scanner that has repeatedly stumped the office manager, explaining the detailed steps required to encrypt email or discussing the importance of encrypting communications to a less tech-savvy individual). 📍You understand the importance of IT and security best practices. 📍You love people and working with people and enjoy helping team members to work effectively, securely and happily. 📍You understand the importance of computer systems and applications working effectively to increase productivity. 📍You can communicate clearly in written forms of communication such as email, chat, and ticket updates.
