About the company
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Job Summary
What does a day in the life of an IT Instructional Designer look like?
šDeliver instructor-led courses based on the clients' portfolio of products (virtual & classroom) with a target utilization of 70% per quarter šHolds up as a standard of excellence in delivering effective, well-managed and well-facilitated customer training on programming with Commerce šCloud APIs (B2C and B2B)Provides\best practices to learners on IDE based development šConsistently receive 4.7 or higher average (out of 5) scores from student surveys as a primary measure of customer satisfaction šLeads the way for adoption of new products/technology across varying platforms šDeliver effective, well-managed, and well-facilitated training for our customers, partners & employees šProvide input for the development of training curriculum and content for Administrator and End šUser roles on the configuration and use of our products šAssist in course reviews, certification exam input, grading certification projects, updating and testing training environments šMentor and audit certified and candidate instructors in their region/path on product knowledge and delivery standard methodologies šAt times, be available for EMEA, or US time-zone-based virtual course deliveries or meetings. šProvide feedback from courses and items needed for attendance and reporting to the Operations team šLead and participate in community conversations to optimize training materials, instructor technical knowledge and raise issues for discussion with the product, training, and community team to develop and improve course content and event sessions šProactively remain current with product knowledge, release impacts, and course content šCapture any lead opportunities and work cross-functionally with the Sales Teams šEstablish and maintain stakeholder relationships across key departments including Product, Consulting, Support, Customer Success, and cross-functionally within the Learning Services team
What are the required qualifications of an IT Instructional Designer?
šBachelorās degree in computer science, information technology, or related field š3+ years at a minimum in delivering training (no mixed roles) šExperience with Technical Training (Product or Technical - General) šKnowledgeable with Technical Aspects or Concepts šModule: already available šExcellent Presentation Skills šExcellent Communication Skills šOpen for travel internationally