You will have the opportunity to:

📍Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues efficiently. 📍Assist employees with device setup and configuration. 📍Manage user accounts and access rights.Monitor and respond to IT support tickets, prioritizing and escalating issues as needed. 📍 Collaborate with regional and global IT teams to implement IT security policies and best practices.Assist in hardware procurement, inventory management, and asset tracking. 📍Support office IT infrastructure, including Wi-Fi networks, VPN access, and security protocols. 📍 Conduct user training sessions to promote IT best practices and security awareness. 📍 Participate in IT projects, such as system upgrades, migrations, and process improvements. 📍 Ensure compliance with local regulations and company policies regarding IT governance and data protection.

Qualifications:

📍2+ years experience in Information Technology. 📍Experience with set up and troubleshooting Mac and Windows Operating Systems. 📍Experience with set up and configuration of WIFI networks. 📍 Experience working with IT ticketing systems. 📍Eager to learn and have a strong sense of ownership. 📍Fluent in Japanese and English

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