Operations Management:

📍IT Infrastructure Management: Oversee core operations tasks of IT systems, networks, and applications to ensure optimal performance and create proper visibility across our team. 📍Process Optimization: Identify opportunities for process improvements and implement changes to enhance efficiency and productivity. 📍Vendor Management: Work alongside the IT Manager to build relationships with external vendors and service providers, ensuring that services meet our growth and IT standards. 📍Incident Management: Response to IT incidents and outages, ensuring proper documentation of the issue. 📍Compliance and Security: Work with the team to build processes that comply with industry standards, legal requirements, and organizational policies, including data protection and cybersecurity measures. 📍Training and Development: Provide training and support to IT staff and end-users to improve the adoption and effective use of IT systems. 📍Executive Support: Responsible for Exec support and outlining improvements for the impacted users. 📍Hands-on support: Internal IT tasks to help the team overcome ad-hoc requests and pending IT tickets in Jira or SaaS management tool. Project Management: 📍Project Planning and Execution: Develop and manage project plans, including scope, schedule, budget, resources, and risks. 📍Oversee our internal team projects and tasks progress using Linear and continuous follow-up until proper resolution 📍Stakeholder Management: Collaborate with stakeholders to define IT project requirements, set expectations, and communicate continuously progress. 📍Team Coordination: Collaborate on cross-functional team projects where IT is required for the development of the projects. 📍Budget Management: Work with the IT Manager on defining the IT budgets and ensuring proper IT SaaS renewal process 📍Reporting: Provide regular updates to the IT Manager on project status, challenges, and outcomes. Prepare slide decks for highlighting the IT projects within the Security team or company-wide if necessary