About the company
Founded in 2013, GSR is a leading market-making and programmatic trading company in the exciting and fast-evolving world of cryptocurrency trading. With more than 200 employees in 5 countries, we provide billions of dollars of liquidity to cryptocurrency protocols and exchanges on a daily basis. We build long-term relationships with cryptocurrency communities and traditional investors by offering exceptional service, expertise and trading capabilities tailored to their specific needs. GSR works with token issuers, traders, investors, miners, and more than 30 cryptocurrency exchanges around the world. In volatile markets we are a trusted partner to crypto native builders and to those exploring the industry for the first time. Our team of veteran finance and technology executives from Goldman Sachs, Two Sigma, and Citadel, among others, has developed one of the world’s most robust trading platforms designed to navigate issues unique to the digital asset markets. We have continuously improved our technology throughout our history, allowing for our clients to scale and execute their strategies with the highest level of efficiency. Working at GSR is an opportunity to be deeply embedded in every major sector of the cryptocurrency ecosystem.
Job Summary
What You’ll Do
📍Provide exceptional customer service to both internal and external customers 📍Partner with Customer Operations to ensure a smooth post close mortgage process 📍Operate independently to prioritize work based on investor delivery expiration and closing dates 📍Be process focused and continuously look for opportunities for improvements and efficiencies 📍Review original closing documents to ensure they were properly executed 📍Monitor closing packages and/or check credit packages into proprietary system that were received for shipping 📍Follow up on, review, and/or request corrections on all trailing documents 📍Obtain and submit supporting documentation to clear any recording needs and errors 📍Cure exceptions by contacting Settlement agents, Borrowers, and other third party vendors 📍Register loans with MERS/DART within required turn times and transfer as appropriate on service release loans 📍Monitor, track and process Assignments of Mortgage from our partners. 📍Audit files and reporting according to guidelines and, report out recurring issues and trends to management. 📍Ability to secure a notary license 📍Other Duties as assigned
What We Look For:
📍Experience residential mortgage lending with Post Closing experience preferred
📍Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
📍Proven ability to provide professional and concise communications with cross functionally and resolve any issues including suspense conditions within response deadlines
📍Exceptional customer service skills to work with external customers and cross functionally
📍Ability to organize and manage a large pipeline of loans
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
