About the company
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today. We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
Job Summary
You will:
📍Regularly work with the team on reviewing sources of suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses 📍Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product Conduct in-depth transaction-level reviews 📍Discover and identify trends and present opportunities for stronger results and mitigation 📍Communicate with customers in response to inquiries related to trust and risk 📍Provide inbound email and chat-based customer service for users in crisis 📍Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction 📍Work with other departments to research and resolve open questions. 📍Efficiently work through a backlog of open issues and monitor performance of key operations 📍Represent the company with integrity and professionalism 📍Review key metrics and utilize data to make informed decisions 📍Team members in this role are required to be within commuting distance of our Phoenix, Arizona hub.
You
📍Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. 📍A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background: 📍Availability to work weekends required, and availability to work Holidays as needed 📍4 year degree is a plus. 1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment. 📍Positive Customer first attitude. 📍Proactive problem-solver and process-improver. 📍Organized and detail oriented. 📍Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations. 📍Understanding of E-commerce and Marketplace operations. 📍Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. 📍Knowledge of Collectibles is a plus. 📍Desire to enhance your career.
