In this role, you will:

📍Work directly with customers to resolve complex trust and safety, usage policy, and compliance issues, working with account teams as needed
📍Partner with Product, Engineering, Legal, Operations, and Vendor teams to develop, implement, and scale new processes, tooling, and automation strategies 📍Build, launch, and scale operational processes for human-in-the-loop labeling, user reporting and content moderation, customer appeals, escalations, and more 📍Perform risk evaluations and investigations by reviewing documentation, internal data, and 3rd party data in order to identify new abuse trends 📍Analyze data to identify user trends and build feedback loops to drive improvements with product, engineering, policy, and other ops teams 📍Serve as an incident manager for high complexity cases, acting as a nexus between our product, compliance, legal, ops, and customer-facing teams 📍Equip other teams with best-in-class training, playbooks, and workflows—and bring about a deep technical understanding of our trust and safety systems and users’ needs 📍Develop a deep understanding of our usage policies and content integrity issues and how they affect users across all our products and educate our clients on our policies - bring judgment and policy expertise to bear

You might thrive in this role if you:

📍Are comfortable with building. This is an opportunity to help with scaling everything from policy enforcement through to the tooling stack to enable it. Technical or data skills are definitely a plus in this role. 📍Have 5+ years of experience and a demonstrated passion for trust and safety, detection / investigation of malicious behavior, compliance operations, or other similar teams 📍Bring excellent problem-solving skills and the ability to comprehend and communicate complex technical issues. 📍Demonstrate strong project and program management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and have a bias for action 📍Have proven experience in scaling operations and building strong relationships cross-functionally to drive performance improvements. 📍Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. 📍Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.