About the company
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Job Summary
Key Responsibilities:
📍 Collaborate with senior team members to carry out a pre-defined migration sequence of laptops and mobile devices. 📍 Travel to client locations globally to provide on-site technical support and assistance during device migration projects (1-6 weeks per location). 📍 Provide technical troubleshooting and resolution for hardware, software, and network issues encountered during deployment activities. 📍Assist end-users with device setup, configuration, and user training to ensure smooth transition and optimal functionality. 📍 Document and escalate technical issues as necessary, ensuring timely resolution and effective communication with stakeholders. 📍 Adhere to project timelines and quality standards, striving for excellence in service delivery and customer satisfaction.
Requirements
📍Previous experience in IT support or service desk role is preferred 📍 Strong technical aptitude with a passion for learning and adapting to new technologies. 📍 Excellent communication and interpersonal skills, with the ability to work effectively in a diverse and global team environment. 📍 Willingness to travel internationally and work flexible hours as needed to meet project requirements. 📍Customer-focused mindset with a commitment to delivering high-quality service and support to end-users. 📍Fluent English (written and spoken) communication skills, any additional language is a plus and can influence the destinations 📍 Friendly, supportive and flexible personality with quick learning ability 📍 Good team player with planning and organizing skills & multi-tasking 📍 Candidates have to declare Criminal record extract not older than 3 months
