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Zero Hash
Technical Support Engineer APAC
atĀ Zero Hash
about 15 hours ago | 13 views | Be the first one to apply

Technical Support Engineer APAC

Full-time
Melbourne
Per year
$63,000 To $75,000

About the company

Zero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-ups programs as well as yield through staking and DeFi and NFTs. Our thesis is very simple: every financial services firm will offer digital assets within the next 2 years and will do so through platforms such as Zero Hash. Zero Hash is defining the new FinTech vertical of digital-assets-as-a-service. Clients include MoneyLion, Wirex, Deserve, MoonPay, Tastytrade. Backed by Point72 Ventures, NYCA, Bain Capital, Tastytrade. The Zero Hash Culture All Zero Hash employees are guided by the following characteristics and core principles: Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do. Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ā€‹make a difference every day. Collaborative - A good attitude and respect for others. Weā€™re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of ā€œweā€ not ā€œmeā€. Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same. Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you. Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure. Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa. Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset. For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.

Job Summary

Description:

šŸ“Provide analysis and real time reporting for major incidents, SLAs, SLOs, etc. to key partners šŸ“Support incident response on critical applications and infrastructure issues šŸ“Ability to communicate technical issues to customers šŸ“Triage and troubleshoot system issues šŸ“Work closely with developers and operational teams on escalated technical issues šŸ“Manage Zendesk and JIRA related workflows šŸ“Create alerts and dashboards based on application logs and business metrics šŸ“Strive for zero outages and a low level of production issues.

Requirements:

šŸ“1-3 years Experience of technical operations and customer support šŸ“Knowledge of relational/document-oriented databases incl. SQL šŸ“Ability to perform REST API/FIX API troubleshooting šŸ“Familiarity with Python/Bash scripting is a plus šŸ“Familiarity with FIX API/WebSocket API is a plus šŸ“Basic understanding of a blockchain and trading environment is appreciated šŸ“Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as grafana, prometheus, loki, opsgenie

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