In this role, you will:

📍Establish and operationalize key frameworks for support practices, such as incident management, engineering alignment, and tooling/automation programs. 📍Work closely with Engineering, Product, and Customer Success teams to ensure alignment and create seamless workflows between support and internal stakeholders. 📍Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness. 📍Create scalable practices for a rapidly growing environment, driving impact across multiple areas of the customer journey. 📍Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction. 📍Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization.

You might thrive in this role if you:

📍Have 5+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling. 📍Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions. 📍Have a proven ability to lead cross-functional initiatives and align diverse teams around shared goals. 📍Are passionate about using tools and automation to drive efficiency and improve customer outcomes. 📍Possess exceptional communication, organization, and problem-solving skills. 📍Demonstrate adaptability and eagerness to tackle new challenges in a dynamic, fast-paced environment.