What does a day in the life as a Technical Support Representative look like?

📍Provide technical support to customers by phone, chat, and email 📍Provide troubleshooting steps for the device and/or account of the customer 📍Conduct account and/or device walkthroughs 📍Research customers’ concern to provide appropriate resolution 📍Create and maintain case management records of daily problems and remedial actions taken, or installation activities 📍Obtain product mastery in order to respond to the customers’ concerns promptly and accordingly 📍Acquire proficiency in the use and configuration of products through customer led training 📍Create and maintain knowledge base articles to foster customer self-help tools available on-line 📍Maintain and help optimize existing systems 📍Leverage knowledge and resources to assess needs, uncover errors (user error or platform bugs) and provide solutions 📍Perform other duties as assigned

What are the required qualifications for a Technical Support Representative?

📍Undergraduates are welcome to apply 📍At least 1 year previous experience in a technical support or equivalent position from a BPO/contact center industry 📍Good communication skills, both verbal and written 📍Proficient in using computers and various software applications 📍Knowledge with hardware and software troubleshooting, experience with installations 📍Familiarity with Learning Management Systems 📍Amenable to work at the Hideout Office, Clark, Pampanga