About the company
MoonPay is the world’s leading web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world’s most iconic brands rely on MoonPay to power their web3 strategies and ideas.
Job Summary
What you will do
📍Provide customer support for MoonPay customers across multiple channels (email, chat, voice, social). 📍Meet performance KPIs including NPS, CSAT, QA, and productivity. 📍Partner with internal MoonPay teams to resolve escalations and other business tasks. 📍Create and maintain support processes, workflows and documentation. 📍Identify and provide solutions for customer experience opportunities, provide feedback and data to support your recommendations. 📍Serve as a subject matter (domain) expert for a specific focus area. 📍Within your domain, occasionally complete assigned project work and train teammates, including BPOs.
About You
📍The right candidate for this role is passionate about the promise of crypto and enthusiastic about creating stellar customer experiences. 📍You are detail oriented, with a desire to continuously improve operational processes. You are continually curious and eager to learn, with a desire to proactively find solutions to problems. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization and industry.
