About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You'll Be Doing:
šResponsible for technical support in the customer service center, including the maintenance and management of phone systems, email systems, online chat tools & etc. šResolve technical issues encountered by customer service during the use of products or services. šAssist the customer service team in improving service quality and efficiency, such as by introducing new technical tools or improving existing processes. šResearch and evaluate new technologies to determine their suitability for use in the customer service center. šRegularly maintain and update systems to ensure their proper functioning. šPrepare and maintain technical support documentation for other staff to understand and use.
What We Look For in You:
šHas at least 1.5 years of customer service or technical support experience, with experience of working in customer service center is preferred. šExcellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts (preferably with experience working internationally). šFamiliar with using and managing customer service tools such as phone systems, email systems, online chat tools & etc. šPossesses strong problem-solving skills, able to quickly and effectively address customer technical issues. šWith good stress tolerance and adaptability. šWilling to work in Tun Razak Exchange, walking distance to MRT TRX.
