What does a day in the life as a Application Support (Configuration) look like?

📍Provides advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service 📍Identifies and troubleshoots advanced technical problems, and provides timely and effective solutions to customers 📍Communicates technical solutions to non-technical customers in a clear and concise manner 📍Reports system issues to leadership 📍Documents customer interactions and technical issues in a customer relationship management (CRM) system 📍Provides feedback on product improvements and enhancements based on customer feedback and technical issues 📍Mentors other team members based on business needs 📍Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules 📍Collaborates with other departments as needed to resolve customer issues 📍Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times 📍Adheres to company policies and procedures 📍Meets or exceeds performance targets for related KPI’s Performs other duties as assigned

What are the required qualifications for a Application Support (Configuration)?

📍At least 3 years experience of software/application troubleshooting issues for customers 📍Email support experience 📍Cryptocurrency application experience 📍Cryptocurrency background and hands-on experience 📍Proficiency in using computer applications and software 📍Strong communication skills, both verbal and written