Responsibilities

📍As a Senior Technical Account Manager, you will be the bridge between Crossmint and its clients as they build cutting edge web3 applications Your responsibilities will include: 📍Create deep relationships with our largest enterprise customers, understanding their vision and tying that back into ways we can support them 📍Deliver exceptional technical support, acting as the frontline for client queries and issues with our products 📍Problem solve with creativity and expertise to accelerate client’s time to launch a quality end to end experience with Crossmint’s tools 📍Translate technical implementation to real business outcomes in tandem with our customers, highlighting unique customer value delivered by building with Crossmint 📍Cultivate a deep understanding of blockchain and cryptocurrency to offer insightful support and guidance to our users 📍Liaise with our engineering team, providing valuable customer feedback to enhance our product offerings 📍Adapt to a fast-paced work environment, displaying readiness to tackle new challenges and support initiatives 📍Automation and scaling via tools like zapier, scripting or GPTs 📍Proactively manage customer health to optimize operations and drive revenue growth.

About You

📍To thrive in this role, you should possess the following qualifications: 📍4+ years experience as a Technical Account Manager, Account Manager, or Solutions Engineer 📍Passion for web3 and desire to help build blockchain applications 📍Understanding of how APIs work and the ability to explain API concepts to Crossmint’s enterprise customers, who may have varying levels of technical sophistication 📍Strong technical troubleshooting skills and experience interfacing with technical teams 📍Significant experience with client relationship management