Responsibilities

📍Maximize customer retention rates through effective sales techniques while also minimizing customer churn and contraction. 📍Analyzing customer renewal data and current renewal agreements to determine retention and uplift strategy. 📍Execute the renewal process to ensure ARR is retained or expanded 📍Evaluate license usage and complete true-up requirements 📍Understand our portfolio and align customer’s business needs and goals to generate renewal quotes 📍Provide renewals administration support to co termed expansion opportunities 📍Ensure that renewals are closed on a timely basis. 📍Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics. 📍Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval. 📍Ability to identify opportunity and customer level risk and coordinate the mitigation. 📍Contribute to the improvement of the renewal process, policies, and tools including helping others on the team. 📍Provides accurate weekly forecasts and status of renewals and associated risks. 📍Negotiate and bring to successful closure renewals for assigned customers.

Required Experience/Skills

📍Minimum of 6+ years’ experience in renewals, sales operations, account management in high growth SaaS technology environments is required 📍Experience negotiating contracts and working with high volume of SaaS renewals is essential 📍Proficiency with Salesforce, Customer success software and Configure Price Quote (CPQ) applications is required 📍Experience in working across functions to deliver customer facing quotes/proposals 📍Consistent track record of accurate forecasting and achieving or exceeding quota targets 📍Prioritize requests based on importance and timing for key decision making or events 📍Manage a renewal pipeline and forecast renewal rates on a monthly and quarterly basis 📍History of thriving in a rapidly changing environment 📍Excellent communication and interpersonal skills 📍Proactive and results driven 📍Strong empathy for customers and passion for revenue and growth 📍Analytical and process-oriented mindset