Responsibilities:

📍Product Development and Management: 📍Decrease the number of customer support and compliance tickets by improving user interfaces and automation. 📍Lead the development of customer support products, including automatic AI answers, FAQ and customer support Telegram bot 📍Lead the development of compliance-related products, including anti-fraud, AML/KYC solutions, transaction monitoring systems, travel rule solutions, and implementation of solutions to risk profile and monitor users. 📍Prioritize product features and enhancements based on user feedback, regulatoryrequirements, and market trends. 📍Oversee the product lifecycle from concept to launch, ensuring timely delivery and adherence to quality standards. 📍Regulatory Compliance: 📍Ensure all products comply with relevant fraud prevention policies and internal policies and procedures related to KYC, AML, CFT and sanctions evasion regulations. 📍Keep abreast of changes in regulations applicable to crypto asset providers and crypto industry best practices, and update product features accordingly. 📍Coordinate with legal and compliance teams to ensure products meet regulatory standards and provide necessary documentation for audits and regulatory reviews. 📍Engage with regulators and industry bodies, to ensure product alignment with industry standards and expectations.

Requirements:

📍Minimum of 3 years of experience in product management in customer support and compliance within the financial services or crypto asset industry. 📍Strong understanding of AML/KYC regulations and compliance frameworks. 📍Excellent analytical and problem-solving skills. 📍Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.