About the company
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Job Summary
You Will:
📍Define the strategy, roadmap, and prioritization for a cross-functional product team within Support Product 📍Coordinate a dedicated product team of Designer, Client Engineers, 📍Server Engineers, and a Data Scientist, to continuously and successfully deliver on the strategy and roadmap 📍Deeply understand the needs of customers and support agents and act as their voice through planning, design and execution 📍Set the pace for the team by effectively driving clarity and alignment through excellent communication and product documentation 📍See the future of support in vivid color and keep the team’s ambition high along the journey
Qualifications
You Have: 📍5+ years of product management or equivalent experience 📍Shown high agency and attention to detail driving a product team forward daily 📍Defined and owned a roadmap without much guidance 📍Displayed strong customer empathy and experience shaping product direction and execution based on customer needs 📍Resilience and experience driving cross-functional product initiatives in a successful way 📍A hunger to tackle complicated and impactful product & business problems 📍Appreciation for product design and the customer experience 📍Strong strategic thinking, problem solving, and logical structuring abilities 📍Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction
