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PayPal
Senior Manager, SMB Merchant Experiences
at PayPal
about 2 months ago | 104 views | Be the first one to apply

Senior Manager, SMB Merchant Experiences

Full-time
New York

About the company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Job Summary

Your way to impact

đź“ŤCreate the strategy for how PayPal should engage with SMBs onboarding to, and managing their businesses through, our platforms and translate that vision into a clear plan with strong execution đź“ŤDefine bundle constructs and pricing across the suite of products and services beyond payments that PayPal brings to market for SMBs đź“ŤDetermine how best to enable these capabilities across all PayPal channels/brands (e.g., Venmo) đź“ŤLeverage AI to deliver high-value, personalized, self-service interactions with our customers

Your day-to-day

📍Balance product, commercial and resource considerations to drive optimal outcomes for our customers, always thinking customer-back 📍Partner closely with product, marketing, finance, design and other critical stakeholders to prioritize and execute on the introduction and adoption of these new experiences, cross sell and upsell into the user base, and enable optimizations.  📍Monitor key metrics and KPIs to track progress against delivery targets and growth goals; actively navigate potential issues and provide regular updates to senior leadership.  📍Stay informed about industry best practices, emerging trends, and new technologies related to product growth and user acquisition. 

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