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Whatnot
Senior Manager, IT Systems & Operations
atĀ Whatnot
about 4 hours ago | 8 views | Be the first one to apply

Senior Manager, IT Systems & Operations

Full-time
Los Angeles
Per year
$210,000 To $230,000

About the company

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. Weā€™re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today. Weā€™re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

Job Summary

As the Senior Manager, IT Systems and Operations, you will have the opportunity to:

šŸ“Lead, mentor, and grow a high performing and distributed team of IT professionals šŸ“Develop and promote IT standard operating procedures and runbooks, as well as key metrics and incident management šŸ“Select, implement and maintain tools for IT operations efficiencies, while striving to find & solve impactful opportunities to automate company-wide šŸ“Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications šŸ“Handle hardware inventory & distribution processes, along with installation of cloud-based applications for our remote workforce, while ensuring appropriate balance of hardware & license inventories for rapid hiring with cost effective means šŸ“Ensure technological compliance with evolving security standards and policies, while future-proofing integrations and automations šŸ“Maintain and configure reliable operation of computer systems, office network infrastructure, and remote collaboration tools šŸ“Build regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures, especially with a cloud-based set of tools šŸ“Partner closely with senior & cross-functional leadership to build and report on team OKRs and roadmaps šŸ“Flex the full suite of your IT expertise building strategy with leadership, while also digging in with the team on a detailed level šŸ“Champion IT company wide by ensuring quality internal customer service for our remote-first, global company šŸ“Team members in this role are required to be within commuting distance of our Los Angeles, CA, New York, NY, or San Francisco, CA hubs.

You

šŸ“Curious about who thrives at Whatnot? Weā€™ve found that low ego and a growth mindset, while leaning into action, details, and impact goes a long way here. šŸ“In addition to 8+ years of experience as an IT professional and 4+ years of experience in an IT leadership role, you should have: šŸ“A proven track record (4+ years) of directly managing, coaching and developing distributed teams of IT professionals, including individuals contributors of varying levels šŸ“Experience building & scaling IT processes, while creatively incorporating automation and cutting edge technology to ensure they will sustain our high growth environment šŸ“Robust understanding of core IT systems & operations processes including, but not limited to: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPN enablement šŸ“Experience working with remote teams and creating the best possible environments for effective, distributed collaboration via direct ownership and maintenance of company-wide applications, i.e. Google Workspace, Okta, Zoom, OnePassword, Lumos, Slack, Atlassian Jira, Notion, Glean, etc. šŸ“Strong knowledge of MDM best practices, including hands on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, and/or equivalents

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