About the company
The Binance Exchange is a leading cryptocurrency exchange founded in 2017 in Hong Kong. It features a strong focus on altcoin trading. Binance offers crypto-to-crypto trading in more than 600 cryptocurrencies and virtual tokens, including Bitcoin (BTC), Ether (ETH), Litecoin (LTC), Dogecoin (DOGE), and its own token Binance Coin (BNB).
Job Summary
Responsibilities
đź“ŤResponsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis đź“ŤDesign an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items đź“ŤCollaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives đź“ŤReview Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements
Requirements
📍5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field 📍Strong analytical thinking and communication skills 📍Experience with common analysis tools such as SQL, R, and Python Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.) 📍Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive) 📍Experience in working with cross-functional teams to gather requirements and ability to set work priorities 📍Good business sense and logical thinking. Ability to synthesize information and generalize the pattern 📍Experience with customer service data analysis and AI bot analysis will be beneficial
