About the company
Transak is a global leader in providing web3 onboarding solutions for developers, businesses, and consumers. Our mission is to drive the transition to a decentralised web by making it as seamless as possible for everyone to access and engage with blockchain technologies. Founded in 2019, Transak has grown rapidly and built a strong reputation in the industry by providing easy-to-integrate solutions that enable web3 developers to onboard users from fiat to crypto and vice versa. Our solutions now support onboarding from 150+ countries to 160+ cryptocurrencies across 75+ blockchains. Today, most leading web3 apps, including MetaMask, Coinbase Wallet, Splinterlands, and AAVE, rely on our platform. We are proud to be backed by some of the most prominent investors in the web3 space, including ConsenSys, Animoca Brands, CE Innovation Capital, UOB Venture Management, Woodstock Fund,SBI Ven Capital, and prominent angels like Sandeep Nailwal, Co-founder of Polygon, and Jan Hammer. Our partnerships extend to influential brands and platforms, further solidifying our position at the forefront of the blockchain industry. At Transak, we believe in a future where the power and potential of blockchain technology are fully realized, and we're looking for dedicated, innovative, and passionate individuals to join us on this exciting journey. If you're driven by the desire to shape the future of the digital world, we would love to hear from you.
Job Summary
Key Responsibilities:
📍Strategic Account Management: Manage, support, and nurture relationships with our top-tier partners, ensuring their utmost success and satisfaction. 📍Advisory Relationship Development: Establish a trusted advisory relationship with partners, understanding their unique needs and providing tailored solutions. 📍Account Planning: Conduct internal and external account planning workshops, strategizing on effective partner growth and management tactics. 📍Feedback Mechanism: Implement and regularly revise our Partner Feedback Survey, ensuring it captures vital insights to improve our services. 📍Data-Driven Insights: Generate monthly insight reports, interpreting data to pinpoint areas of improvement for our partners and enhance their experience. 📍Cross-Functional Collaboration: Act as the key liaison between partners and our internal teams (Product, Marketing, Engineering), sharing actionable insights and collaborating to enhance the partner experience. 📍Client Relationship Management: Handle a myriad of client-related tasks, from monthly calls, data requests, product updates to conversion rate analysis, ensuring a seamless experience for our partners. 📍CRM Management: Ensure our Customer Relationship Management tool is consistently updated with relevant client details, fostering efficient communication and service delivery.
Desired Profile:
📍Experience: 4+ years in account management, business development, or sales, preferably within a global fintech or web3 company. 📍Communication: Proven ability to present, communicate, and influence effectively across organizational hierarchies. 📍Cross-Functional Collaboration: Experience working closely with teams across an organization, particularly Business Development. 📍Detail-Oriented: Exceptional attention to detail, combined with sound organizational and planning skills. 📍Educational Qualification: BS/BA degree. 📍Web3 Knowledge & Experience: An inherent interest and knowledge base in the web3 space.
