Responsibilities

📍Proactive engagement and immersion into assigned client relationships, initiatives, and culture; including exploration of opportunities to expand and enhance strategic relationships 📍Ensure all API and technical integration is properly coordinated 📍Provide advisory direction, and recommend improvement solutions in support of continual enhancements in the overall customer experience and value provided to our clients 📍Coordinate and interface point of contact with internal Uphold teams/management on client behalf to ensure consistency of servicing, to resolve escalated issues, facilitate problem solving, clarify issues, and prioritization and alignment of resources to ensure client needs are met 📍Analyze data and provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends 📍Build and maintain strong collaborative relationships across all key internal areas/stakeholders, including development and promotion of standardized best practice processes and services

Qualifications

📍BS/BA in business, marketing, finance or similar 📍2+ years of relevant experience with on & off ramp client relationship/account management, customer service excellence, and/or business operational process improvements and analysis 📍Exceptional customer service oriented mindset, confidence, and relationship building acumen 📍Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision 📍Effective strategic vision, oral/written, presentation, and interpersonal communication skills 📍Proven problem solving, decision making, analytical, and organizational skills 📍Results oriented with the ability to lead and focus efforts of others towards specific outcomes 📍Demonstrated ability to inspire, engage, and lead associates and teams collaboratively to implement change management initiatives under complex and demanding timelines