About the company
Imagine yourself contributing to the development of one of the most dynamic Blockchain FinTech companies in the world, re-defining how financial services are conducted. This revolutionary innovation is Nexo. Nexo is providing the blockchain community with the ability to borrow against their digital assets, rather than selling them. The team behind Nexo has been in the online lending automation business for over 10 years.
Job Summary
You Are The Uniter:
📍Daily administration and support of the Salesforce platform 📍Responsible for providing day-to-day end-user support (maintaining and improving workflows, email alerts, custom objects, complex formula fields, page layouts, flows, assignment rules, configuring experience sites, configuring Einstein bots, and troubleshooting bugs 📍Creating and managing components LEX App builder 📍Knowledgeable for all things related to Communities 📍Very good understanding for Omni-channel 📍Create and maintain documentation on business processes, policies, system configuration, and training materials 📍Good understanding of Digital Engagement 📍Fully capable of managing Salesforce Knowledge 📍Experience with a CI/CD practices/pipelines 📍Responsible for platform data security. Manage access and permissions through User Setup, Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, Security Policies, and Encryption 📍Design, build, document, test and deploy enhancements using industry best practices 📍Full capability of provisioning new chat channels and supporting them 📍Assist with testing Apex development in testing environment Proficiency with Process Builder 📍Creating and managing Salesforce flows 📍Good understanding of Marketing Cloud and Journeys 📍Train new and existing users on how to run reports and dashboards 📍Analyze business requirements, procedures and provide solutions 📍Troubleshoot and work with users to ensure SF meets their needs 📍Keep up to date with Salesforce features and functionality and provide recommendations for process improvements 📍Experience with DataLoader, Workbench, DemandTools
What Makes You Stand Out:
📍3 years of experience with Salesforce or other CRMs 📍Ability to work independently, as well as part of a team, on multiple projects 📍Excellent writing skills for documentation creation/maintenance 📍Detailed-oriented with communication and analytical skills 📍Experience in managing a small team is a plus 📍Fluency in English - written and verbal 📍Expertise and Interest in Blockchain/FinTech are a plus, but not mandatory